How ordering works
- Submit the order form on the Order Water or Shop page. You'll get an order number (KD-YYYYMMDD-XXXX).
- JJ texts you to confirm your order and the payment details.
- Pay by Zelle, Apple Pay or Cash App, with your order number in the payment note.
- Once payment is received, we schedule your pickup or delivery.
If payment isn't received within 48 hours of our confirmation text, the order may be canceled.
Pickup
Pickup and refill drop-off are at a local location in the Charleston / Summerville area. We'll text you the location and a time window when we confirm your order.
Delivery
- Local only: Charleston / Summerville area, within a 15-mile radius.
- The delivery fee is shown on the order page and in your total. Delivery is included with the monthly water subscription.
- We'll text you a delivery window. Please make sure someone can receive the order. A full 30-gallon container weighs about 250 lb, so tell us in your notes where it should be placed.
Monthly water subscription
- Billed monthly, with a 3-month minimum.
- After the first 3 months, you can cancel any time by texting us before your next fill.
- The container and hand pump come with the subscription, and they are yours to keep if you cancel after the 3-month minimum.
Refunds and issues
- Wrong, damaged or missing items: text us within 48 hours of pickup or delivery, with a photo if you can. We'll replace the item or refund it.
- Opened food, herbal and water products generally can't be returned, for safety reasons.
- Canceled before pickup or delivery: full refund.
- Refunds go back the same way you paid (Zelle, Apple Pay or Cash App).
If you feel unwell after using any product, stop using it and contact your doctor, then let us know.
Contact
Questions about an order? Call or text (843) 419-0470.